Kitchen Craft

Customer Support

Customer satisfaction is our primary measure of success. Our support services are a critical component in ensuring our customers' needs are met efficiently and effectively. We pride ourselves on being a “customer centric” company, proven by the excellent Customer Support team we have established.

Our Award-winning Customer Support team stands ready to assist, providing you with a level of support excellence that differentiates us in the marketplace. Kitchen Craft has now been awarded the Progressive Housewares Excellence in Service Award eight times since inception ten years ago.

Our Customer Support structure can be broken down into three key areas:

Sales Representatives:

• Product, Point of Sale and Promotional Support / Enquiries

Accounts:

• Credit Control and New Account Enquiries

Customer Services:

• Delivery and General Enquiries, Stock Availability and Order Entry

Any area within the Customer Support team can be easily reached between the hours of 9am – 5pm Monday to Thursday and 9am – 4pm on Fridays.

For the specific customer services enquiries outlined above, a Team Member can be reached using the details below to assist you immediately:

• Email: sales@kitchencraft.co.uk
• Phone: +44 (0) 121 604 1111
• Fax: +44 (0) 121 604 2222 / 4444

All other enquiries are initially directed to our Reception, to determine who the most appropriate person is to handle your enquiry as quickly and efficiently as possible. Please use the below contact details for all non-sales related enquiries:

• Email: enquiries@kitchencraft.co.uk
• Phone: +44 (0) 121 604 6000