Kitchen Craft

Service

Consumer

Kitchen Craft’s reputation is based on outstanding quality and a desire to supply the very best products at prices that present true value across our entire family of brands.

Kitchen Craft are internationally recognised for combining design, performance and attention to detail.

We do not believe that good service simply involves providing quality products to purchase, rather it extends beyond that to ensuring all consumers realise the maximum potential of their Kitchen Craft purchase once they have it in their home.

To achieve this, the new Kitchen Craft website provides extensive product detail on all items available for purchase, as well as some specific product demonstration videos, Care & Use Information Guides and even fresh new recipe ideas where available.

Every day, we look for new ways to connect with our customers. By embracing social networking mediums such as Facebook and Twitter we aim to unite the Kitchen Craft community ensuring both they and their kitchens are up to date with the latest kitchenware tools and trends.

Kitchen Craft has developed a strong relationship with all of its stockists supporting them in resolving any issues that you as a consumer may have as quickly and efficiently as possible. We're committed to taking responsibility, setting priorities, meeting our goals and exceeding our customers' expectations.

Trade

Kitchen Craft’s reputation is based on outstanding quality and a desire to supply the very best products at prices that present true value across our entire family of brands.

Kitchen Craft are internationally recognised for combining design, performance and attention to even the smallest detail.

Our success in achieving this is proven by our consistent success at annual industry awards functions.

Kitchen Craft is a firm believer in establishing trends, rather than following them. Understanding materials and technology we are always looking to be at the forefront of product design and innovation providing distinctive products where form and functionality are inspired with the customer in mind.

Our service goals are also reinforced by our “Speed to Market” targets, where we set ourselves to achieve in excess of 95% product availability, delivered within 5 working days, to all UK customers.

We do not believe that service simply involves providing customers with product to sell, rather it extends beyond that to the additional services we can offer to help maximise the sales potential of every item, range and brand.

Services include:

• The new Kitchen Craft website, providing retailers with the convenience of registering and placing all of your orders online.

• Merchandising and Point of Sales Support for great in-store offer execution, supported by our nationwide network of Kitchen Craft Account Managers and Representatives.

• Imagery and information to support your own brand specific advertising and promotions.

• Access to our extensive TV and Print Public Relations network, as well as our new social networking pages on Facebook, Twitter and KitchenCraft.TV.

• Our friendly Customer Service and Sales team that can assist on any order or product query, within a quick and efficient timeframe.