FeaturesWipe clean only
conforms to BS EN ISO9994 standards
12 month guarantee
This worked first time for me but afterwards I have had no luck getting it to light. There is gas inside and the flint works but when I turn the knob at the top, there is no hiss and it does not light.
Thanks for the message, we've passed your message and your contact details onto our customer support team and someone will be in touch this morning to help assist with this.
Just bought the cook's blowtorch and filled it with butane gas. It worked for a few seconds and then doesn't work anymore, no hissing noise when gas is turned on so clearly no gas being released and therefore won't light, it is full of gas as well, gutted as just purchased it! It is still under its 12 month guarantee so is a replacement possible?
Ah, that certainly sounds like a fault. We'll pass your message onto our customer services team and someone will be in touch this morning to help out!
Ignition button not doing anything, is there a flint that needs replacing?
Someone from our customer services team will be in touch shortly to sort this out with you. Please let us know if we can help any further!
I purchased a blowtorch from Richard Dyas. when I came to use it some weeks later it would not accept a charge from a gas refill tank. It appears that the input valve is faulty. I have another blowtorch on my boat and that refils and works fine.
Ah, that shouldn't be happening. Do you want to give us a quick email at firstname.lastname@example.org and we'll sort out fixing this for you right away? Sorry about the inconvenience!
Used once...gas ran out...refilled but gas does not emerge from nozzle...presumably blocked nozzle somewhere. Pretty poor really that I only use this once for a very short period.
we're sorry to hear there was a problem with our Cook's blowtorch. This is certainly not something we've come across before and we will investigate this as a matter of urgency. Please accept our apology, our customer service team will be in touch with you shortly. Thank you for your message.